Open Intranet
Your Intranet Health Score
Scores across six areas
Open Intranet · Health Check
REMEDIATE
Verdict: fix what you have
Your platform is not the problem. Focus on content, ownership and search quality before considering a new system.
AUGMENT
Verdict: extend your current setup
The foundation holds, but key capabilities are missing. Adding them to your current platform is usually cheaper than replacing it.
REPLACE
Verdict: plan a replacement
The gaps are structural, not cosmetic. Patching this platform will cost more over three years than moving to one built for it.
Your three biggest problems
. Adoption & Usage
The intranet is not yet embedded in everyday work, so even good content struggles to create value.
- Interview frequent and infrequent users
- Connect the homepage to daily tasks
- Define two adoption metrics
- Run a focused relaunch campaign
. Search & Findability
People cannot reliably find what they need and search does not reach all company knowledge.
- Audit where knowledge lives today
- Fix metadata and titles on the top 100 documents
- Consolidate duplicated content
- Evaluate semantic or AI-assisted search
. Content & Knowledge
Content ownership and review are not strong enough to keep information trustworthy.
- Assign an owner to critical content
- Set review dates for policies
- Archive duplicates and stale pages
- Publish a simple content standard
. Employee Experience
The experience creates avoidable friction for mobile users, new starters or non-technical publishers.
- Test the top tasks on mobile
- Run onboarding usability sessions
- Simplify publishing workflows
- Prioritise the most common employee journeys
. Integrations & Access
Separate logins and disconnected tools interrupt work and weaken the intranet as a single entry point.
- Map the systems employees switch between
- Prioritise SSO and identity sync
- Surface key documents in context
- Define an integration roadmap
. Governance & Future Readiness
Unclear ownership and governance make improvements difficult to sustain and limit safe AI adoption.
- Name an accountable product owner
- Create a cross-functional steering group
- Document publishing and review roles
- Assess content readiness before adding AI
Open Intranet · Next steps
Should you improve or replace SharePoint?
SharePoint is rarely the whole answer and rarely the whole problem. See the three questions that decide it.
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